Last Updated: 2026

Refund & Replacement Policy

This Refund & Replacement Policy explains the general warranty, replacement,
refund, restocking, and return conditions for AevaAlert medical alert equipment.

1-Year Equipment Warranty

AevaAlert provides a 1-year warranty on medical alert equipment for normal wear
and tear and product defects. If a covered base unit, help button, or device
malfunctions due to normal use or defect, AevaAlert may replace it at no additional cost.

Damaged, Lost, or Stolen Equipment

Free replacement does not apply when equipment is lost, stolen, intentionally damaged,
modified, misused, repaired without authorization, or damaged through negligence.
Customers may be responsible for replacement costs in these cases.

30-Day Money-Back Guarantee

If the system is not suitable within the first 30 days, customers may request a return.
Refunds generally apply to eligible system costs. Shipping, activation, or other service
fees may not be refundable.

Restocking Fee

A restocking fee of up to $50.00 may apply to returned equipment.

Defective Equipment Returns

AevaAlert may require defective or broken equipment to be returned before replacement
equipment is shipped.

Replacement Equipment

Replacement equipment may be new, used, or refurbished, but should be tested to meet
factory specifications.

How to Request a Refund or Replacement

Please contact AevaAlert support through:
https://aevaalert.com/contact-us/