Last Updated: 2026

Privacy Policy

Aeva Alert operates aevaalert.com and provides smart medical alert devices and
connected care services. We are committed to protecting the privacy of customers,
family members, and website visitors.

Information We Collect

  • Name, email address, phone number, billing address, shipping address, and account details.
  • Order, subscription, payment, and support information.
  • Device-related data such as movement, fall detection events, SOS activations, and service activity.
  • Location data during emergency events or connected care use.
  • Website usage data such as browser type, IP address, pages visited, cookies, and analytics data.

How We Use Information

  • To process orders, subscriptions, and service requests.
  • To operate emergency alert and connected care services.
  • To send alerts, location details, and emergency information to designated contacts or responders.
  • To manage accounts, provide support, improve services, prevent fraud, and comply with legal obligations.

Sharing of Information

We do not sell personal information. We may share information with designated family
contacts, emergency responders, service providers, payment processors, shipping
providers, hosting providers, customer support tools, or legal authorities when required.

Cookies

Our website may use essential, analytics, and marketing cookies. Visitors may control
cookies through browser settings or available cookie consent tools.

Data Security

We use safeguards such as secure transmission, payment processing protections,
and access controls. No internet-based system is completely secure.

Your Rights

Depending on your location, you may request access, correction, deletion, restriction,
or opt-out of certain data uses. You may also unsubscribe from marketing emails.

Children’s Privacy

AevaAlert products and services are designed for adults and senior users. We do not
knowingly collect personal information from children under 13.

Contact

For privacy questions, please contact AevaAlert through:
https://aevaalert.com/contact-us/